Technical Training Manager Derby

ur client is an international market leading company who provide services to the telecommunications sector.

They currently have an exciting new vacancy for a Technical Training Manager to join their organisation.

Role Objectives:

- The main role objective for this position is to provide all the technical product training to internal staff and co-ordinate with the corporate training department in people development.
- To create training modules that can be delivered externally by competent personnel.
- To enable vital training on new and current product so as best customer service can be delivered through excellent knowledge of product.

Role & Responsibilities

- Train – Help the Service Delivery team to take ownership of new product by offering training in all aspects of purpose: Commercial need, Technical knowhow and Operational usage both for internal purposes and customer facing.
- To accompany the services team with onsite training of customers where necessary. (some overseas travel may be required)
- Liaising with managers across the departments, helping them understand how they can develop their team through excellent product knowledge.
- Support – Refresh training and supply updated product support to the Services Delivery team.

Qualifications and Education Requirements

- Have a recognised qualification in Training.
- At least 2 years experience in people development / training.
- Have a detailed understanding of training methods and tools.
- Experience in staff management

Preferred Skills

- Ability to learn technical subjects
- Excellent communication skills: Great people person - Be able to interact with all aspects of personnel within the business dealing with internal operational staff to customer facing and external customers. To be able to operate at different levels across the business and work with different levels of management.
- Proven experience of people training and development in a technical background is required.
- Proven ability to write training courses that deliver best understanding of product in a clear and efficient manner.
- Good understanding of Quality Assurance and its purpose within a company.

Additional Notes

- The role would suit a very proactive individual who has great attention to detail. The information will have to be sourced and will not be necessarily delivered so someone who actively shows good information gathering skills would be needed.
- There will be a lot of documentation support needed for this role so evidence of good housekeeping skills would be vital.

Salary is negotable depeding upon experience - £20k to £26k per annum

KEYWORDS: Technical Training Manager, Technical Trainer, Technical Training, Technical Training Manager in Derby, Derbyshire, East Midlands

To apply for the job, please email your CV to ryan@v-selective.co.uk or click on the following link:

Technical Training Manager Derby

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